Money-back Guarantee
Refund Policy
We believe in our products and want you to be completely satisfied. Our refund policy is designed to protect both the buyer and the marketplace.
When We Refund
- Account credentials do not work upon delivery.
- Account does not match its listing description (e.g., lower karma than advertised).
- Account is banned at the moment of delivery.
- Duplicate charges occurred due to technical errors.
When We Do Not Refund
- Account is banned after successful login and usage.
- Customer changes their mind after receiving credentials.
- Account is used for activities that violate platform community rules.
- Customer fails to secure the account after delivery.
The Refund Process
To request a refund, please contact our support team within 24 hours of purchase. You must provide your order ID and a detailed description of the issue, including supporting evidence (e.g., screenshots).
Once your request is received, our team will investigate the issue within 24-48 business hours. If approved, the refund will be processed back to your original payment method. Depending on your financial institution, it may take 5-10 business days for the funds to appear in your account.
Need assistance?
Our support agents are ready to help you with any refund-related questions.